Last night I left a comment on Ewan McIntosh’s blog about tutpup. I left it there because it was Ewan who first alerted me to this great free software. I suppose I thought Ewan might take some responsibility for the trouble we were suffering! No, not really. I was clutching at straws……. looking for help from someone who seemed connected to the people responsible for developing tutpup. I had left a message on their feedback site, but I’m used to being ignored by those “we really do value your feedback” sites.

Well how wrong I was!

I received two emails while I was still asleep, and had only just arrived at school this morning, when I was informed that Richard Walker, from London, was on the phone. Who? I thought, as I hastily retraced through my memory banks to see if I could recall upsetting somebody who would be in the UK, calling me at what must be very late at night over there.

It transpires that Ewan had drawn Richard’s attention to the comment I had left, and Richard, a Director of the company responsible for tutpup, thought it worthwhile to call and discuss things.

How great is that? We had a 45 minute chat about lots of stuff, didn’t exactly solve my issue of games freezing half way through, but we have a plan……. and guess how excited the students were to realise that their little problem was being taken notice of? And that somebody cared?

Wow! Can anyone beat that for service? Tutpup (which Richard said was the silliest name that came up that just stuck) rules in my book. Give it a go and see what you think. And remember, there’s real people over there …………..

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